Privacy Policy
Last Updated:
1. Information Collection & Types
We collect personal information you provide when booking appointments, including: full name, phone number, email address, service history, hair condition details, allergies/medical information, and limited payment information (transaction confirmations and, for card payments, the last four digits of the card; we do not store full card numbers). We also collect photos (with consent) for portfolio purposes, appointment notes, and preferences for future services. Website analytics may collect non-personal browsing data.
2. How We Use Your Information
Personal information is used to: schedule and confirm appointments, provide personalized hair services, maintain client records and service history, process payments, send appointment reminders, share portfolio photos (with consent), and improve our services. We do not use your information for automated decision-making.
3. Information Sharing & Disclosure
We do not sell, trade, rent, or share your personal information with third parties except: when required by law or legal process, to process payments through secure third-party payment processors (Stripe and Square), or with your explicit consent for marketing purposes. Portfolio photos may be shared publicly on social media and our website with your consent.
4. Data Security & Protection
We implement appropriate technical and organizational security measures including: secure storage of client records, encrypted data transmission, limited access to personal information, and secure disposal of outdated records. Card payment data is handled directly by Stripe and Square — we never see or store full card numbers. However, no method of transmission or storage is 100% secure.
5. Website Analytics & Cookies
This website uses Vercel Web Analytics, which collects aggregated, anonymized visitor data (such as page views, referrers, and country-level geographic region). Vercel Web Analytics does not use cookies, does not fingerprint visitors, and does not collect personally identifiable information. The site also uses a small first-party localStorage entry to remember your theme preference (light or dark mode); this is strictly functional and cannot be used to identify you. You can clear or block this entry via your browser settings.
6. Data Retention & Deletion
We retain personal information for as long as necessary to provide services and comply with legal obligations. You may request deletion of your personal information, subject to legal retention requirements. Portfolio photos require separate consent for removal.
7. Your Privacy Rights
You have the right to: access your personal information, request corrections or updates, request deletion of your data (subject to legal requirements), withdraw consent for portfolio photo use, and opt out of marketing communications. Contact Emma through her social media channels to exercise these rights.
8. Children's Privacy
Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If a parent or guardian believes their child has provided personal information, please contact us immediately.
9. Privacy Policy Updates
We may update this policy from time to time. Updated policies will be posted on this website with a revised effective date. Continued use of our services after updates constitutes acceptance of the revised policy.
Your privacy is important to us. We are committed to protecting your personal information and being transparent about our data practices.